joay9 Privacy Policy — Your Data, Our Responsibility

joay9 takes your privacy seriously. This policy explains exactly what personal data we collect, why we collect it, how we use it, who we share it with, and what rights you have over your information.

SSL Encrypted No Data Selling Your Rights Protected
Privacy At a Glance

What This Policy Covers — Key Points

A quick summary of the most important privacy commitments joay9 makes to every Bangladesh player. The complete legal text follows in the sections below.

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SSL Encryption

All data transmitted between your device and joay9 is protected by SSL encryption at all times.

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Never Sold

joay9 does not sell, rent, or trade your personal data to third parties for their marketing purposes.

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Right to Delete

You can request deletion of your personal data at any time, subject to our legal retention obligations.

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Cookies Used

joay9 uses essential and analytics cookies. You can manage cookie preferences in your browser settings.

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Email Communication

We only send transactional and account emails. Marketing emails require your explicit opt-in consent.

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Secure Storage

Passwords are stored as cryptographic hashes. Financial details are never stored in plain text on our servers.

Last Updated: January 2026

This Privacy Policy ("Policy") sets out how joay9 ("joay9", "we", "us", "our") collects, processes, stores, and protects personal data belonging to users ("you", "your", "Player") of the joay9 website at joay9.asia and all associated services, products, and features. This Policy applies to all visitors, registered account holders, and any person who interacts with the joay9 Platform in any capacity, including persons browsing the Platform without a registered account.

By registering an account or using the joay9 Platform, you acknowledge that you have read and understood this Policy and that you consent to the collection and use of your personal data as described herein. If you do not agree with the practices described in this Policy, you should not use the joay9 Platform. This Policy should be read alongside joay9's Terms and Conditions, which govern your use of the Platform more broadly.

This Policy applies to all personal data collected from players based in Bangladesh and processed in connection with joay9's online sports betting and casino services. The data controller responsible for your personal data is joay9, reachable at [email protected].

joay9 collects personal data from you in several ways — directly when you provide it to us, automatically when you use the Platform, and in limited circumstances from third-party sources such as payment providers and identity verification services. The categories of personal data we collect are described in the table below:

Data Category Examples Why Collected
Identity Data Full name, date of birth, national ID number, selfie or document scan for KYC Account registration, age verification, KYC compliance
Contact Data Email address, mobile phone number Account communication, security alerts, support responses
Financial Data bKash / Nagad / Rocket account reference, bank account details used for deposits and withdrawals Payment processing, fraud prevention, withdrawal verification
Technical Data IP address, device type, browser type, operating system, session duration, pages visited Platform security, fraud detection, performance optimisation
Gaming & Betting Data Bet history, game session logs, deposit and withdrawal history, bonus redemption records Service delivery, responsible gaming monitoring, dispute resolution

joay9 does not collect special category data (such as racial or ethnic origin, political opinions, religious beliefs, or health data) and does not request such data from players. If you believe joay9 has inadvertently collected such data about you, please contact us immediately at [email protected].

joay9 uses the personal data it collects for specific, documented purposes. We do not use your data for any purpose that is incompatible with the purposes for which it was originally collected without first obtaining your consent. The primary purposes for which joay9 processes your personal data are:

  • Account management: Creating and maintaining your joay9 account, authenticating your identity when you log in, and processing account-related requests such as password resets and contact detail updates.
  • Service delivery: Processing your bets and game sessions, crediting winnings to your account wallet, processing deposits via bKash, Nagad, and other supported payment methods, and processing withdrawal requests.
  • Identity verification (KYC): Verifying your identity and age as required to comply with our responsible gaming obligations and to meet anti-money laundering (AML) requirements applicable to our operations.
  • Fraud prevention and security: Monitoring account activity for signs of fraudulent behaviour, money laundering, bonus abuse, and unauthorised access, and taking appropriate action where such activity is detected.
  • Responsible gaming: Using your gaming activity data to monitor for indicators of problem gambling behaviour, enabling joay9 to apply responsible gaming interventions such as deposit limit notifications, cooling-off period prompts, and escalated support outreach where warranted.
  • Customer support: Responding to your support enquiries, investigating complaints and disputes, and maintaining records of support interactions for quality assurance and training purposes.

joay9 may also use aggregated, anonymised data — data from which all personally identifying information has been removed — for internal analytics, product development, and business performance reporting. Such aggregated data cannot be used to identify any individual player and is not subject to the same restrictions as personal data under this Policy.

joay9 processes your personal data only where it has a valid legal basis to do so. The legal bases on which joay9 relies are:

  • Contractual necessity: Processing that is necessary to perform the contract between you and joay9 (i.e., your account registration agreement and the Terms and Conditions). This covers account setup, bet processing, payment processing, and withdrawal handling.
  • Legal obligation: Processing that is necessary to comply with applicable law, including anti-money laundering regulations, responsible gaming obligations, age verification requirements, and financial crime reporting duties.
  • Legitimate interests: Processing that is necessary for joay9's legitimate business interests, including fraud detection and prevention, platform security, responsible gaming monitoring, and improving the quality and reliability of our services — provided those interests are not overridden by your rights and interests.
  • Consent: Where joay9 relies on your consent to process your data — for example, sending you marketing communications about promotions and bonuses — you may withdraw that consent at any time by contacting [email protected] or by using the unsubscribe link in any marketing email. Withdrawal of consent does not affect the lawfulness of processing carried out before withdrawal.

joay9 does not sell, rent, or otherwise trade your personal data to any third party for their own commercial purposes. joay9 shares your personal data only in the limited circumstances described below, and only to the extent strictly necessary for the relevant purpose:

  • Payment service providers: We share financial data (such as bKash or Nagad transaction references) with payment processors and financial institutions solely to the extent necessary to process your deposits and withdrawals. These providers are contractually bound to handle your data securely and are prohibited from using it for any other purpose.
  • Identity verification providers: We share identity data with third-party KYC service providers for the purpose of verifying your identity and age as required by our responsible gaming obligations. These providers are data processors operating under our instructions and are bound by strict data processing agreements.
  • Game and software providers: Technical data and game session data may be shared with game providers such as Pragmatic Play, Evolution Gaming, NetEnt, and Microgaming to the extent strictly necessary to deliver game functionality, resolve technical disputes, and audit game outcomes.
  • Legal and regulatory authorities: We may disclose your personal data to law enforcement agencies, regulatory authorities, or other government bodies where we are required to do so by applicable law, court order, or lawful regulatory request. We will notify you of such disclosures where permitted by law.
NO DATA SELLING — joay9 has never sold personal data and will never sell personal data to any third party for advertising, marketing profiling, or any other commercial purpose. This commitment is unconditional and applies regardless of any future change in joay9's ownership or corporate structure.

joay9 uses cookies and similar tracking technologies on the Platform to ensure the site functions correctly, to remember your preferences, and to understand how players interact with the Platform. The types of cookies joay9 uses are:

  • Essential cookies: These are strictly necessary for the Platform to function. They enable core features such as account login sessions, maintaining your wallet state during a session, and security token validation. The Platform cannot function correctly without these cookies, and they cannot be disabled.
  • Analytics cookies: These cookies collect anonymised information about how players use the Platform — for example, which pages are visited most frequently, where players navigate to after viewing the homepage, and how long sessions last. joay9 uses this information to improve the Platform's content and user experience.
  • Preference cookies: These cookies remember your settings and preferences, such as your language preference and display configuration, so that you do not need to reset them on each visit.
  • Security cookies: These cookies support fraud detection and account security functions. They help joay9 identify unusual login patterns, suspicious IP address changes, and other potential security incidents that may indicate account compromise or fraudulent activity.

You can control and manage cookies through your browser settings. Most browsers allow you to refuse cookies, delete existing cookies, or set preferences for specific websites. Please note that disabling certain cookies — particularly essential and security cookies — may affect the functionality of the joay9 Platform and may prevent you from accessing certain features, including your account wallet and in-play betting markets.

joay9 retains your personal data only for as long as is necessary for the purposes for which it was collected, or as required by applicable law. The retention periods applicable to the main categories of data joay9 holds are:

  • Account and identity data: Retained for the duration of your account with joay9, plus a minimum of five years following account closure, to comply with anti-money laundering record-keeping requirements and to handle any post-closure disputes or regulatory enquiries.
  • Transaction and financial records: Retained for a minimum of five years following the transaction date, as required for financial audit, AML compliance, and potential dispute resolution purposes.
  • Support and communication records: Retained for two years following the closure of a support interaction, or for as long as is reasonably necessary to handle any related dispute or complaint that remains open beyond that period.

Once the applicable retention period has expired, joay9 will securely delete or anonymise your personal data so that it can no longer be used to identify you. Where data is anonymised rather than deleted, it may be retained indefinitely as part of joay9's aggregated analytics and performance reporting, but it will no longer constitute personal data for the purposes of this Policy.

As a user of the joay9 Platform, you have the following rights in respect of your personal data. To exercise any of these rights, please contact joay9 support at [email protected]. joay9 will respond to all valid requests within a reasonable timeframe and at no cost to you, unless the request is manifestly unfounded, repetitive, or excessive.

  • Right of access: You have the right to request a copy of the personal data joay9 holds about you, together with information about how that data is being used and the legal basis for its processing.
  • Right to rectification: If you believe that any personal data joay9 holds about you is inaccurate or incomplete, you have the right to request that it be corrected or completed. Please note that certain data (such as KYC-verified identity data) may require documentary evidence to be updated.
  • Right to erasure: You have the right to request that joay9 delete your personal data in certain circumstances — for example, where the data is no longer necessary for the purposes for which it was collected, or where you withdraw consent and there is no other legal basis for processing. This right is not absolute and may be limited by joay9's legal retention obligations.
  • Right to restrict processing: You have the right to request that joay9 restrict the processing of your personal data in certain circumstances, such as while a dispute about the accuracy of your data is being resolved.
  • Right to data portability: Where joay9 processes your personal data on the basis of your consent or contractual necessity, and the processing is carried out by automated means, you have the right to receive a copy of your data in a structured, commonly used, machine-readable format.
  • Right to object: You have the right to object to joay9 processing your personal data where that processing is based on joay9's legitimate interests. You also have the right to object to receiving direct marketing communications from joay9 at any time, by contacting [email protected].

joay9 will handle all data rights requests fairly and promptly. Where joay9 is unable to comply with a request — for example, because complying would require joay9 to breach a legal obligation — joay9 will explain the reason for its decision in writing.

To exercise any data right, email [email protected] with the subject line "Data Rights Request" and include your registered account email address and a description of the right you wish to exercise. joay9 may ask you to verify your identity before processing the request to protect against unauthorised access to your personal data.

joay9 implements a range of technical and organisational security measures designed to protect your personal data against unauthorised access, accidental loss, destruction, alteration, or disclosure. These measures include SSL encryption for all data in transit between your device and the joay9 Platform, cryptographic hashing of account passwords so that plain-text passwords are never stored, restricted internal access to personal data on a need-to-know basis, and regular security assessments of the Platform's infrastructure and codebase.

While joay9 takes all reasonable steps to protect your personal data, no method of electronic transmission or storage is completely secure. joay9 cannot guarantee that data transmitted over the internet or stored on its servers is immune from interception, technical failure, or external attack. You play an important role in keeping your data secure: use a strong, unique password for your joay9 account, do not share your login credentials with anyone, and contact joay9 support immediately if you suspect your account has been compromised.

The joay9 Platform is strictly intended for adults aged 21 and above. joay9 does not knowingly collect personal data from persons under the age of 21. Registration by persons under the age of 21 is prohibited under joay9's Terms and Conditions, and joay9 enforces this restriction through age verification checks conducted at registration and at the point of withdrawal.

UNDERAGE ACCESS — If joay9 discovers that it has collected personal data from a person under the age of 21, it will immediately delete that data and close the associated account without notice. If you are a parent or guardian and you believe your child has registered with joay9, please contact us immediately at [email protected] so we can take prompt action.

joay9 reserves the right to update or amend this Privacy Policy at any time. Where changes are material — for example, where joay9 begins processing a new category of personal data or begins sharing data with a new category of third party — joay9 will notify registered players via their registered email address and will display a prominent notice on the Platform prior to the changes taking effect.

Your continued use of the joay9 Platform after any updated Privacy Policy takes effect constitutes your acceptance of the revised Policy. joay9 recommends that you review this Policy periodically — particularly if you have concerns about how your data is being used — to stay informed of any changes. The date at the top of this page indicates when this Policy was most recently updated.

If you have any questions, concerns, or requests relating to this Privacy Policy or to joay9's handling of your personal data, please contact the joay9 data support team. We aim to respond to all privacy-related enquiries within five business days. Our support team operates on Bangladesh Standard Time (BST, UTC+6) and is available 24/7.

Privacy Contact Email: [email protected]

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